Q. What if 5 working days processing time has expired?
A. Please contact us at email@example.com and we will be more than happy to assist. Some orders ship from our international warehouse and are subject to holidays/working days outside of US national holidays. Depending on the season and demand, courier availability to uplift and dispatch shipments as per normal may be extended. What is important for us is to check to verify the status and be fully accountable to you. If we find circumstances were fully within our control and we could have done better, we will not hesitate to make things right with you.
Q. Can I cancel my order?
A. We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel your order at your requests. Your payment is secured via Paypal and your order will be shipped.
Fox Closet issues refunds to the original form of payment used on an order in the event that your order:
- Is canceled by Fox Closet
- One or more of your items sold out since your order was processed
- Item(s) is proved to be received damaged, defective, or incorrect
Fox Closet will take 1-30 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
If you used an E-Gift Card to purchase your item(s), your funds will be issued back to your E-Gift Card immediately.
Your order is not confirmed cancelled until you receive cancellation confirmation from us.